Frequently Asked Questions
Can I pay my bill with a credit or debit card?
Yes, you can use a debit or credit card to pay your bill either at Water District, over the phone or on this website. Using a card does incur a 3% or minimum of $2 service fee.
Can you waive my penalty?
The board does not allow us to waive penalties. Payment must be received by 5pm on the due date or a 10% penalty will be assessed.
How do I get the water bill taken out of my name or put into my name?
If you have purchased or sold the home, please contact our office either by phone or e-mail and we will be happy to process your request. We need to receive a phone call from both the buyer and seller of the property to complete the transfer. You must be able to provide the date of possession or closing date when you call. We do not put water bills into the name of a renter. Please call if further information is needed regarding rental situations.
How does your Auto Draft program work?
First, the customer must fill out an Auto-Pay Enrollment form. They can get this form from the WD#1 website, or pick one up at our office during regular business hours. Once filled out, the customer can either mail it to the office or drop it off during regular business hours. WD#1 will make an ACH withdrawal from the customer’s bank account during the first week of the month after the bills go out. For example, if bills go out in the middle of August, WD#1 will make an ACH withdrawal during the first week in September. The customer will receive a hard copy of their bill for record-keeping. There will be a note on the bill that reads “AUTO DRAFT DO NOT PAY”. Please call if further information on Auto-Pay Enrollment is needed.
Can I use bill pay through my bank/credit union to pay my bill?
Yes, you can but we don’t recommend it. Just be aware that your bank or credit union will take the money from your account, write out a paper check and mail it to us. Due to the fact that it is mailed, it may not get to us in time to keep you from getting a penalty and the penalty cannot be waived due to failure to receive payment from mail delays.